Terms & Conditions

SOME INFORMATION FOR YOU

ModelsNavigator.com is operated by Moitin, s.r.o, Miletičova 5B, 821 08 Bratislava, ID: 47349069, VAT ID: SK2023823131. Commercial Register of the District Court Bratislava I., Section Sro , file no.123623 / B 

ModelsNavigator.com operates in the European Union and delivers the ordered goods only to end consumers. Our services are not intended for persons under 16 years of age.


REGISTRATION

You do not need to be a registered user to shop with us. If you don't want to be one, skip this entire passage and go to the paragraph below.
Registered users get certain benefits, but no one is forcing you!

By registering you get:

- order tracking

pre-filled data for orders

When registering, ordering goods and paying for them, you will be asked to provide information about you. They will be stored in a secure database and will only be used for the purposes of our business with you. In no case will this information be provided to third parties or otherwise used commercially!

By registering on our website, you agree, in accordance with Act no. 351/2011 Coll. (On electronic communications, as amended) and Act no. 147/2001 Coll. (About advertising, as amended), using the contact details provided by you for the purpose of sending business offers and advertising materials relating to our products and services, by all means of electronic communication.
You can withdraw your consent to the sending of business offers and e-mail for the purposes of direct marketing at any time in the form of a written notice sent to our address (electronic form is also sufficient).

When processing personal data, the controller proceeds in accordance with the following legal regulations: 

  • Act no. 18/2018 Coll. on the protection of personal data
  • Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter "GDPR") 

By registering or purchasing in our e- shop, you agree that the operator of the modelsnavigator.com domain will, in accordance with the applicable generally applicable legal regulations, process and store all information and data that you have provided to us when registering or ordering goods. You give us this consent for an indefinite period.
Your personal data is stored in a secure database and will only be used for the purposes of our business with you. At the same time, we assume that upon your registration or purchase, we have received a declaration from you that you have been informed of your right to access, correct or delete your personal data, as well as your other rights. 


ORDERING

For each product, the relevant price including VAT 20% / does not apply to large customers /, a brief description of the goods, its size and picture. The time required to process the entered order through the store is a maximum of 24 hours. it is the time needed to process the order and we try to keep it. If you pay by bank transfer, this period does not start to run until the amount has been credited to our account.   

The time required for the transport of goods by courier to the specified address or to the selected dispensing point is within 48 hours and is added to the time for processing the order.

If the customer chooses goods that have the flag "on order" and at the same time chooses payment by bank transfer or online payment card, it is necessary to wait for confirmation of the availability of the model, as the availability must be checked with the manufacturer. We recommend that you make the payment only after the e-mail you received confirming that the model you ordered is available. 


DELIVERY DETAILS

If you are a registered user, you will already have the data filled in. However, the billing address and delivery address may sometimes differ. If you want to send a shipment, e.g. to the workplace, or anywhere other than your default data, change the delivery address and we will send you the package there.   

We can deliver the products you ordered : 

to your address delivery via courier service UPS - Slovak parcel service or via packeta Zásielkovňa . 


DELIVERY DATE

We usually ship shipments within 24 working hours after order confirmation (see also below in the section What's happening with our order). Sometimes, however, it happens that the courier company falls asleep somewhere, so we prefer to mention 2 days.   

We have at least 1 piece in stock for every "in stock" product If you order more pieces, during the day it may happen that the product you ordered will no longer be in stock and we will have to reorder it. In this case, we will inform you immediately about the availability. We will inform you about the availability of individual products in our offer for each item.     

If the delivery time or Availability statuses are not listed for a certain item in our offer , the following applies: 

In stock - we ship the goods within 48 hours (does not apply if we are at the exhibition or have a holiday) 

On order stock within 7-14 days - the goods are on the way, or we have the goods in external storage (model manufacturer), usually it does not take longer than 14 working days. (Exception are the holidays or unexpected events - sell off the model)   

If the customer chooses goods that have the flag "on order" and at the same time chooses payment by bank transfer or online payment card, it is necessary to wait for confirmation of the availability of the model, as the availability must be checked with the manufacturer. We recommend that you make the payment only after the e-mail you received confirming that the model you ordered is available. 

Pre-order - the goods have not yet been produced and are in the process of production, but it is possible to pre-order them at a discounted price - we will notify you of the delivery date by email or telephone.   

If the customer chooses goods that have the flag " pre-order ", it is necessary to pay for the order only in advance within 30 days of ordering. Otherwise, we cannot guarantee that the model you ordered will work for you. 

Sold out - the goods are no longer delivered - they are not produced, in case of interest we will check their availability, or whether the model is still planned to be produced. Please note that this flag is also information that the product is in the archive for viewing images, videos and interesting information.  


PRE - ORDER

A special service in which you can pre-order the product often at a discounted price, or with a bonus designed exclusively for pre-customers .    

Often, release dates are set to more than a month, so it's not possible to create an order with a commonly available product. This way, you could wait unnecessarily for a regular product for several months, depending on which product you chose in your pre-orders We believe that this will also give you a better overview of your orders.     

Pre-orders can only be made on the basis of payment in advance to the account by bank transfer or payment by card, within 30 days of ordering. If payment is not received within 30 days, we do not guarantee delivery of the model.

Why use pre-orders ?

- usually a discounted price

- Almost always some extra bonus

- guarantee of priority equipment of your order immediately after stocking the goods

- You can set up your private budget in time and save on the product until it is released 

- you increase your chances that the product will work for you! Especially for imitated editions , which are among the collectors long before the release date. You may not miss it at that time! Creating a pre-order will significantly improve your chances!  


SUMMARY OF THE ORDER

In this final statement, you can check what and where you ordered, for how much and you still have a chance to complete your order, or, conversely, throw away an item, etc. ...    

And here is the final! Check the I agree with the terms and conditions box , then press "Order with payment obligation" then a final thank you will appear and you will receive a notification e-mail within a few seconds. Please note that the mentioned notification e-mail is not an order confirmation, only information that your order has been registered in the database.    


PAYMENT

Depending on which delivery option you have chosen, you have the option of paying for the ordered products in the following ways: 

Payment at the store - valid only for personal collection in the warehouse at Hála 16 in Bratislava, payment is possible in cash or by credit card.

Online card payment ( GPWebPay ) - the solution is based on the ČSOB 3-D Secure technological solution , which supports cardholder verification during the transaction. This technology is supported by Visa and MasterCard .

Bank transfer - for those who want to pay cashless, but do not have a payment card or do not have an account with ČSOB banka. When paying by bank transfer, it is necessary to take into account that the processing of your order will take place after receiving the payment, which may slow down the delivery time. 

Cash on delivery - payment to the courier upon receipt of the package (cash on delivery is only possible in the territory of the Slovak Republic and the Czech Republic)

PayPal PayPal will pay for your purchase using a payment card or through your PayPal (this type of payment is only possible for countries outside the Slovak Republic and the Czech Republic) 

EXPLANATORY NOTES (Additional information):

When choosing the option of delivery method and entering payment via GPWebPay, you will be redirected to the bank's website (secure connection) after completing the order - ie by clicking on "Order with payment obligation", where you will make the payment according to the bank's instructions. In the case of payment via GPWebPay, the courier will issue the shipment only to the cardholder with whom the payment was made. Anticipate and think about it when ordering!   
 

You have 14 days to pay for your order. If these 14 days expire and the payment does not appear in our account, we will consider such an order to be canceled by you.
If you do not receive an order confirmation by e-mail, you must contact us.


ORDER CANCELLATION / WITHDRAWAL FROM THE CONTRACT

You can cancel your order at any time until the moment of physical delivery by e-mail to info (at) modelsnavigator.com.

We reserve the right to withdraw from the contract as a seller and cancel the order if the goods cannot be delivered for various reasons (for example, the sale of goods at the manufacturer, ... etc. ). 

In case of non-delivery of the goods or cancellation of the order, we will always return the paid amount to your account within 7 days. 


WHAT IS HAPPENING TO THE ORDER WITH US?

Order or pre-order confirmation

If we have the ordered product in stock, we usually ship the shipment immediately upon receipt of the order or no later than the next working day.
We will notify you that your order has been processed by a confirmation e-mail, and after sending the shipment with the ordered goods, we will also confirm the receipt of the shipment by courier service by e-mail. You do not have to reply to these emails from us, they only serve to inform you about the progress of the order.   

In the case of more complex orders or orders of a larger scale than usual, we will contact you by e-mail or telephone to verify the seriousness of the order and agree on payment and delivery terms. Therefore, we would like to ask you to provide us with the most accurate contact details, to reply to our e-mails or to receive telephone calls from us. This will greatly facilitate and speed up the entire process of verifying and confirming the order. If you do not reply to our verification email or we are unable to contact you by phone, or if you do not enter a valid phone number or email address in the order, we will have to take the order as a joke and cancel it.   
               

On the part of the seller (as us) there may be a situation where it will be necessary to change your order or pre-order in agreement with you, or cancel it unilaterally, mainly for the following reasons: - the pre-ordered product will not be in stock in the end the terms of its sale have changed so much that we are unable to deliver the product in compliance with the conditions under which the pre-order was made; - the ordered product has been sold out since the order was placed and it is no longer possible to deliver it in compliance with the conditions under which the order was placed; - when ordering the product, there was such an unintentional error on the part of the seller, which resulted in a significant distortion of information about the ordered product so that the full processing of the order (delivery of the product) based on this information will result in a manifestly disproportionate benefit to the customer.                 
             

Only after e-mail or telephone confirmation of the order and after mutual approval of any changes according to the rules described above will the purchase contract be concluded. From now on, the order is binding for both parties. 

 

Packing

We try to pack the goods as high quality as possible so that they come to you in order. We personally inspect the products before shipment, thus trying to eliminate situations where the model exceptionally lacks any detail. Customers are reminded that these are fragile models and therefore it is very important to check the model immediately after delivery, before the courier leaves . You have the right to open the package and check the contents and integrity of the delivery.

 

Sending a shipment

When choosing delivery by courier:

Packages sent by means of forwarding companies UPS - Slovak parcel service or via packeta Zásielkovňa . You should receive the shipment within 24 hours of its submission - be careful - not from ordering! If the shipment with your goods is already on its way from us to you, all responsibility and care is taken over by the said company. ModelsNavigator.com cannot be held liable for third party errors.       

The courier will contact you at the telephone number you provided when ordering. If you are unable to call and arrange a pick-up time with you, the shipment will be returned to us. Of course, he also charges us postage from you to us. Resending is associated with resending postage.     

Therefore, please provide the telephone number where you are actually available. You will save yourself and us unnecessary complications and shipping costs. Thank you very much in advance. 

If you are a registered user, you can monitor the status of order fulfillment in your Profile in the My Orders tab .    

 

Shipping and packing

Shipping costs are automatically added to the purchase price depending on the method of delivery, payment, number and weight of the package: 

- When choosing a courier delivery: UPS - Slovak parcel service or packeta Zásielkovňa      

- for cashless payment ( GPWebPay , bank transfer, cash on delivery, PayPal )

 

PRICES AND GUARANTEES

All prices listed on our website include the current VAT rate valid in the Slovak Republic, which currently means a 20% VAT credit (does not apply to large customers).

We try to provide you with the most accurate and up-to-date information for items marked as PRE-ORDER. Nevertheless, the product specification may change, the price of the product will change, or the start date may be postponed until the start date of the sale. As we are not in a position to fully influence these factors, we reserve the right to make changes to the properties of the products in the PRE-ORDER in advance without incurring any liability that may result from such changes.

Prices of pre-orders are informative and often happens that according to the approaching date of issue drop. In this case, of course, we will process your order at the current price as you see on the day of issue (arrival at the market).     

Discounts - products with a reduced price are marked with the label "Discount" and a percentage of the price reduction. The price listed for these products is after the discount, the standard price is crossed out. The value of the purchase in the shopping cart is calculated on the basis of discounted product prices. Discounts on individual products are provided to any customer, regardless of the value of the purchase. It is not possible to apply coupons to discounted (Discount) products!
The discount on the price of transport is provided to each customer after receiving the coupon "Free Shipping" (more information on transport prices), which does not include the fee charged for cash on delivery.

Discount coupons - during the validity of the discount coupon, the customer can apply for a discount through a discount coupon. The discount coupon must be inserted into the form field in the cart and press the "INSERT" button. Discount coupons cannot be combined or used on already discounted goods. Only deposit existing discount coupons that are valid at the time and that you received from the eshop!

We guarantee that we will not change the price advertised for the regular product at the time of placing your order. Unfortunately, usually not even downwards. We are just behind the current price and if something became more expensive and we forgot to change it in the offer, it is our bad luck. If you find an item with a zero price, it is a system error and we will be happy if you report such an error to us. However, do not expect the order to be processed with a zero price.     

 


COMPLAINTS

You should receive the goods as you ordered them. But it doesn't hurt to read more points so you know what to do if it doesn't happen.

If you have already found out during the receipt from the carrier that the goods delivered to you are obviously damaged or incomplete, write a record of this matter with him. The carrier is responsible for this matter and not us. Please do not accept the shipment! These procedures ensure that the damage is paid for by the person who caused it, ie the carrier. Complaints of this kind that you report later (to the carrier or to us) cannot be considered. 
 

The customer is obliged to immediately check the contents of the package, its integrity and, as well as any damage, to write immediately with the courier! Otherwise, we will not accept complaints about the faultlessness of the goods.

The warranty period for hidden product defects (those that could not be identified after unpacking the contents of the delivery) is 24 months, unless otherwise stated in writing.

How to file a complaint

Complaint procedure: In case the customer finds a hidden defect or wants to complain about the product, he must fill in the electronic complaint form listed on our website. Subsequently, we will order transport (valid for the Czech Republic and Slovakia) and we will take over the claimed product at our expense by a courier for the complaint. It is important that the customer takes the claimed product and sends the photos in advance after filling out the electronic complaint form to email info (at) modelsnavigator.com Subsequently, the date and time for ordering transport for the complaint will be confirmed.    

Be sure to include an exact description of the defect .

The complaint procedure is standard - according to the Civil Code and the Consumer Protection Act. In short, the following is happening here:

We will check the validity of the complaint.

Only a product that can be proven to have defects at the time of purchase (when taken over by the buyer) can be claimed.

A product is defective if it does not meet the properties explicitly mentioned or usual or cannot be used for the purposes for which the product is intended without the fault of the buyer.

For a possible complaint you need:

- the claimed product together with all accessories that were in the package

- Invoice and warranty card (only if issued to you).

Situations where:

- The product is obviously mechanically damaged or only worn out by normal use (please note that metal models are not toys. They are purely collector's models that do not belong in the hands of children, any mechanical damage is out of place)

- The product does not have the requisites necessary for a complaint.

- The product is after the warranty - the time that has elapsed since its purchase at the time of its complaint has exceeded the warranty period.

- We also do not consider the reason for a product complaint if you e.g. the model does not like or the given model did not meet your expectations ", etc ...

In these cases, we will take over the product for the complaint procedure, but such a complaint will probably be rejected immediately. Before you decide to go through the complaint process, make sure that none of the above applies to you . 

If, after the examination, the complaint proves to be unjustified, we will reject the complaint, while the complainant will be informed in writing about the rejection of the complaint and the reasons for rejection.

After submitting the necessary items and meeting the necessary conditions, we will take over the claimed product for the complaint procedure, about which we will issue you a document.

What happens if the complaint is justified:

If the complaint is justified (the product was defective at the time of purchase), we will ensure the elimination of the defect by repairing it or replacing it with a faultless product.

If we are unable to ensure that the defect is remedied, we will refund your money or, with your consent, offer you a product at the appropriate price for replacement.

If you decide to return the money, we will send it to you in the same way as it came to us, at our expense.

Attempting to claim a product without proof of purchase is wasting time. In this case, we can do nothing for you but reject the complaint!  

Return of the purchased product to the customer and refund of the purchase price

The customer is entitled to withdraw from the contract without giving a reason in accordance with Art . § 7 of Act no. 102/2014 Coll . on consumer protection in the case of distance selling within 14 days from the receipt of the goods or from the date of concluding the contract on the provision of electronic content not supplied on a tangible medium (eg e-books, software, etc.). In the event that the goods were delivered separately within one order, the period for withdrawal shall run from the moment of taking over the goods which were delivered last.

In accordance with para . § 7 par. 6 of Act no. 102/2014 Coll . the customer cannot withdraw from the contract, the subject of which is:

  • sale of books not supplied in protective packaging and sale of periodicals,
  • the sale of sound recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the customer has unpacked this packaging,
  • the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the customer and the customer has stated that he has been duly informed that by expressing this consent he loses the right to withdraw from the contract,
  • sale of goods enclosed in protective packaging, which is not suitable for return for health protection or hygienic reasons and whose protective packaging was broken after delivery, e.g. textile goods.

You are obliged to exercise the right to withdraw from the contract in writing in paper form or in the form of a record on another durable medium (e-mail). The period for withdrawal from the contract is considered to have been observed if you sent the notice of withdrawal from the contract no later than on the last day of the period. 

Customer is obliged within 14 days from the date of withdrawal send the goods back to the address Moitinho s.ro Hálova 16, 851 01 Bratislava, we recommend that goods sent as a package by recorded delivery, the goods to us, please do not send cash on delivery Attach a copy of the tax document (invoice) that we sent you with the goods and a copy of the delivery receipt issued by the delivery person to the package You can also return the goods in person in Bratislava. The time limit for returning the goods shall be deemed to have been observed if the goods have been handed over for carriage no later than the last day of the time limit. The costs associated with returning the goods to us for operation are borne by the customer .    

Please deliver the goods to us complete, undamaged, preferably in the original packaging and not used, otherwise the customer is responsible for the reduction in value of the goods, which occurred as a result of handling the goods beyond the treatment necessary to determine the properties and functionality of the goods . 

We will return the purchase price to you within 14 days at the latest to the account you provided to us, unless we agree otherwise, in particular by providing a voucher for a discount, which you can use for your next purchase with us. When withdrawing, please indicate which of the above compensations you are interested in. However, we are not obliged to return the purchase price until the goods have been delivered to us or until the customer has shown us at least the return of the goods. In case of unauthorized withdrawal from the contract, the goods will be returned to you at your expense.


Protection of consumer personal data

In connection with the introduction of new legislation in the field of personal data protection - Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC data protection) (hereinafter "GDPR") and the implementation of measures to ensure compliance of Moitinho s.ro with the GDPR as well as with related relevant legal regulations governing the protection of personal data (eg Act No. 18/2018 Coll . on Personal Data Protection and on Amendments to Certain Acts, Decrees of the Office for Personal Data Protection of the Slovak Republic), general information obligation regarding protection personal data customers will find when ordering in the basket after clicking on the link "I agree with the conditions of personal data processing "  



A few words at the end, where these are mainly things that we do not explain elsewhere in this text and which do not need to be explained to decent people at all.

We consider your order to be binding and so we approach it. Therefore, we expect that you also order goods of your own free will, in your own name, on your own account and with all seriousness.

Like most people in the world, we are wrong. Therefore, we reserve the right to correct or correct obvious errors and mistakes in the offer of goods and services on this website, so that there is no disproportionate profit or damage on the part of the seller or buyer.

We will not blame you for the mistakes you make, on the contrary, we will try to correct them together.

Supervisory body: SOI Inspectorate for the Bratislava Region Prievozská 32, PO Box 5,820 07 Bratislava 27 Department of Technical Product Inspection and Consumer Protection 
 
 

Definitely don't be ashamed to contact us whenever you want to ask something or have a problem with something.  

We thank all those who have read it to the end and we warmly congratulate those who understood everything and learned a lesson.

We are here for you !

Business conditions are valid from the date of publication: 01.09.2021